If any problems with your order, please kindly contact me first and I promise i will do anything i can to help you with the situation.
(Please refrain from contacting Paypal first as i would like to have the chance to find the solution with you ... Please understand that appealing to them first may be damaging for my merchant reputation. So they should always be last resort)
In normal condition, all sales are final. It is not possible to return or exchange an item.Transport Damage, Defect
If ever the product has a defect or was damaged during delivery, you should contact me immediately by email with photo and details of the problem.
Returning A Package
Please wait that i give you the return address as I travel constantly, so i might have to provide you with a temporary address so that your items reach me faster.
You should return the product within 10 days of reception. I will make a refund upon receiving back the product. Make sure to include contact information with the return and if possible, please provide me with a tracking number.
please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Please kindly note that I am not responsible for any return Customs charges made. Any charges incurred will have to be your responsibility.Unclaimed Packages
For packages that are not cashed at your post office within 14 days, I reserve the right to charge you a handling fee to cover sent and return shipping and freight companies' administrative costs.
All enquiries: email : jewelry @ caroullou.com